| Q: |
Can I run PropertyDocs.com from my home or on my notebook computer? |
| A: |
Yes. You can connect from any computer using an Internet browser and your user ID/password. Internet Explorer v5.0 or greater is required. |
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| Q: |
Do I need to know the document number to order online from PropertyDocs.com? |
| A: |
Yes. You will need to know the book and page or the document/instrument number. In some counties, you may be able to search by one or the other. |
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| Q: |
Does the PropertyDocs.com database contain 100% of the recorded documents in your document range? |
| A: |
We strive to meet 100% completeness in our image database. This may vary depending on the quality of the media we receive from local sources. |
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| Q: |
How can I view my current charges? |
| A: |
You can visit the My Account section to view recent orders (within 24 hours). You can also view your last statement, view order details, change preferences, and edit account info. |
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| Q: |
How current is the PropertyDocs.com database? |
| A: |
The database is updated within 24 hours from the time we receive records from local county sources. For more information, please contact a sales associate at sales@propertydocs.com. |
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| Q: |
How do I report if an illegible document image? |
| A: |
If a document image is not legible, it is possible that the county's original copy was poor. If the copy is illegible, please email sales@propertydocs.com with your Account information and the document recording information. |
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| Q: |
How do you charge for your services? |
| A: |
With PropertyDocs.com you only pay for the documents you need. Choose from a variety of monthly plans based on your expected monthly usage. For more information, please contact a sales associate at sales@propertydocs.com. |
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| Q: |
How long does it take to get signed up and begin using the system? |
| A: |
It takes minutes to create your account and begin accessing the PropertyDocs.com database. You can create online or contact a sales associate at sales@propertydocs.com. |
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| Q: |
What is the start date for documents in your database? |
| A: |
The start date varies from county to county. Typically we offer a minimum of 10 years of document history. |
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| Q: |
Where do I go if I have questions? |
| A: |
For technical and database-related questions, contact our customer service at info@propertydocs.com. For billing and sales questions contact sales@propertydocs.com. |
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| Q: |
Will PropertyDocs.com save the documents I order? |
| A: |
At this time, the website does not have the capability to save documents in customer accounts. We recommend that you save a document to your hard drive upon ordering. |
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